Abbey Road

Abbey Road

Sandbach

RECOM Aftercare and Maintenance were appointed to
provide Aftercare Service for 158 plots during the 2-year
defects period, including 106 houses handed over by Lane
End before their administration on the Broadmeadow
Park Development. They triaged defects to determine if
works could be completed under defects liability via
existing supply chains or recovered through the client,
and provided on-site emergency call-out services.
Key Responsibilities:
Defect Management: Handled defect resolution for
apartments and townhouses.
Customer Service Support: Supported residents and
ensured satisfaction.
Emergency Call-Outs: Responded quickly to
emergency maintenance.
Void Property Maintenance: Maintained empty
properties for new occupants.

What we did differently:

Proactive Defect Management: Established an
efficient triage system with detailed inspections and
swift action plans to minimize downtime.
Enhanced Customer Service: Created a strong
support framework with regular communication and
feedback to ensure resident satisfaction.
Rapid Response Emergency Service: Set up an
effective emergency call-out service to maintain
residents’ safety and quality of living.
Collaborative Problem Solving: Partnered with the
Property Management Company for effective issue
triage and prompt solutions.