Furness Quay

Furness Quay

Salford Quays, UK

The Furness Quay project, managed by RECOM, involved the
completion of over 250 residential units including 1, 2, and 3-
bedroom apartments and 18 duplex townhouses. RECOM
played a pivotal role in the project’s aftercare phase, ensuring
the successful management of defects over a 2-year period.

Key Responsibilities:
Defect Management: Managed defect resolution for
apartments and townhouses through supply chain
members or client liaison.

Customer Service Support: Provided ongoing support to
residents to ensure satisfaction.Emergency Call-Out Service: Quickly responded to
emergency maintenance to minimize resident disruption.

Void Inspections: Conducted fortnightly checks to meet
standards and perform maintenance.
Void Property Maintenance: Ensured timely readiness of
vacant properties for new occupants.

What we did differently:

Proactive Defect Management: Implemented an efficient
triage system with detailed inspections and prompt action
plans to minimize downtime.
Enhanced Customer Service: Developed a strong support
framework with regular communication and feedback to
ensure resident satisfaction.

Rapid Response Emergency Service: Set up an efficient call-
out service to address urgent maintenance swiftly, ensuring resident safety and comfort.

Structured Void Property Maintenance: Introduced a
checklist and scheduled PPM tasks, including water system
flushing, to uphold standards and prevent issues.
Collaborative Problem Solving: Partnered with the Property
Management Company